Shipping & Delivery

We aim to deliver your order quickly and correctly. Below is how shipping works at Ryan & Jennifer — Vancouver.

1) Processing Time

  • Order handling: 1–3 business days.

  • Tracking: As soon as your order ships, you’ll receive an email with tracking details. Please allow up to 24–48 hours for the carrier to activate scans.

2) Transit Times (Guidance)

  • Estimated delivery: 3–7 business days, depending on destination and carrier.

  • During peak periods, weather events, or customs clearance, deliveries may take longer. Timelines are estimates, not guarantees.

3) Shipping Method & Origin

  • Many items ship directly from our supplier in China.

  • Final-mile delivery is handled by the local carrier in your country/region.

  • Customs, duties, and taxes may apply depending on your destination. Unless stated otherwise at checkout, these costs are the customer’s responsibility.

4) Shipping Costs

  • Calculated at checkout based on destination, weight/volume, and service level (standard/expedited where available).

  • Any carrier surcharges or customs handling fees (if applicable) are not included unless shown at checkout.

5) Address Accuracy & Delivery Responsibility

  • Check your address carefully. Corrections must be reported within 24 hours of ordering to info@ryanjennifervancouver.com.

  • If tracking shows Delivered to the address you provided, responsibility for loss/theft passes to the customer.

  • Undeliverable/returned parcels due to an incorrect or incomplete address may incur re-shipping fees or deductions from refunds.

6) Parcels in Transit

  • If your tracking hasn’t updated for several days, contact us and your local carrier. We’re happy to assist with inquiries and provide guidance on next steps.

  • For international shipments, allow additional time for customs processing.

7) Pre-Order & Split Shipments (if applicable)

  • Items may ship separately to speed up delivery at no extra cost to you.

  • Pre-order items display an estimated dispatch window on the product page; your tracking follows once shipped.

8) Contact

Questions about shipping? We’re here to help.
Email: info@ryanjennifervancouver.com

Quick summary:

  • Processing 1–3 business days → tracking by email

  • Delivery usually 3–7 business days (may vary)

  • Ships from China; duties/taxes may apply

  • Shipping cost shown at checkout

  • Address changes: within 24 hours

  • “Delivered” per tracking = customer responsibility