Privacy Policy

We respect your privacy and handle your personal information with care. This Privacy Policy explains how Ryan & Jennifer — Vancouver collects, uses, shares, and protects your data when you visit our website, create an account, or place an order.

1) Who we are 

Ryan & Jennifer — Vancouver is the data controller for the personal information processed through our online store and related services.

2) What we collect

We only collect information that we need to provide and improve our services:

You provide directly (for orders/account):

  • Full name

  • Shipping & billing address

  • Email address

  • Phone number

  • Payment details (processed securely by our payment partners; we do not store full card numbers)

Collected automatically (website/app usage):

  • IP address, device & browser info

  • Pages viewed, clicks, time on site, referring URLs

  • Cookie identifiers and similar technologies (see Cookies)

3) Why we use your data (Purposes)

We process your information to:

  • Fulfil your order: process payments, arrange shipping, provide tracking, handle returns/exchanges.

  • Customer support: respond to questions, help with sizing/fit, resolve issues.

  • Account features: maintain your account, order history, and preferences.

  • Service improvement & security: analyze site performance, prevent fraud, keep our services secure.

  • Updates & marketing (optional): send product news, launches, and offers only with your consent. You can unsubscribe anytime.

4) Sharing with third parties

We share data only when necessary to deliver our services or when required by law:

  • Payment processors (secure payments, fraud prevention)

  • Shipping and logistics partners (label creation, delivery, tracking)

  • IT/service providers (hosting, analytics, customer service tools)

  • Legal/regulatory authorities if we must comply with applicable laws

We do not sell your personal information.

5) International transfers

Some providers may process data outside Canada (e.g., the U.S., EU, UK). Where applicable, we rely on safeguards (contractual protections/standard clauses) to help protect your information in those regions.

6) Retention

We keep your information only as long as needed for the purposes above, including:

  • Orders & tax records: retained for the period required by applicable law;

  • Accounts: retained while active; we delete/anonymize after inactivity unless a longer period is required by law;

  • Marketing consent data: kept until you withdraw consent.

7) Cookies & similar technologies

We use cookies to keep your cart working, remember preferences, analyze traffic, and support marketing. You can control cookies through your browser settings. Disabling some cookies may impact site functionality.

Types:

  • Essential (site operation, checkout)

  • Analytics (performance and usage)

  • Marketing (ads relevance, frequency capping)

8) Your rights (Canada)

Subject to applicable law, you may request to:

  • Access the personal information we hold about you;

  • Correct inaccurate or incomplete data;

  • Delete information when no longer required;

  • Withdraw consent for marketing at any time (unsubscribe links included);

  • Ask questions about our privacy practices.

We’ll respond within a reasonable time. To exercise your rights, contact us at info@ryanjennifervancouver.com.

If you have concerns about our handling of your data, you may contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator.

9) Children’s privacy

Our site and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

10) Security

We use administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, misuse, or alteration. No system is 100% secure, but we work to protect your information continuously.

11) Communications & consent (CASL)

We only send commercial electronic messages (e.g., newsletters) with your express consent. You can withdraw consent anytime via the unsubscribe link or by emailing info@ryanjennifervancouver.com.

12) Changes to this policy

We may update this Privacy Policy from time to time. The Effective date above indicates the latest version. Significant changes will be posted on this page.

13) Contact us

Ryan & Jennifer — Vancouver
Email: info@ryanjennifervancouver.com
Address: [Your Business Address, Vancouver, BC, Canada]

Quick summary (for customers)

  • We collect what we need to serve you.

  • We don’t sell your data.

  • We use trusted partners for payments, shipping, and site operations.

  • You control your marketing preferences.

  • Questions? info@ryanjennifervancouver.com